Inspection software for airports and public transit facilities
Busy airports and transport facilities use OrangeQC to streamline inspections for cleaning quality, safety, and customer experience
Simplify your inspections, resolve issues more quickly, and ensure safety
Replace old-fashioned clipboards and complicated software with an easy-to-use mobile app. After all, mass transit stations and airports are already tough to manage. Your inspection app needs to be refreshingly simple.
- See your inspection results in real-time with automatic dashboards.
- Follow tickets from creation to resolution.
- Customize forms for cleanliness, traveler experience, Airport Service Quality (ASQ) audits, Skytrax inspections, and more.
- Track your quality control so you can check in on your airport facilities at a glance, or dive deep for granular insights.
- Coordinate teamwork in the field, with an optional service checklist add-on.
Over 10 million audits performed by teams such as:
Perform mobile inspections of high-traffic public areas
Uncover deficiencies with customizable inspections for your team’s unique operations
OrangeQC’s digital inspections empower your team to be proactive about customer experience in your facilities. Our easy-to-use form builder creates public transit and airport inspections. Build your team’s forms from scratch for a completely custom inspection. Or, start with templates and modify them to fit your needs. Track whatever you aim to improve:
- Cleaning and janitorial quality, including work performed by in-house transit/airport staff or third-party contractors
- High-traffic areas and public restroom inspections to reveal trends and issues over time
- Customer experience, CX inspections, gate and terminal walkthroughs, shopping and dining area audits
- Train and bus inspections to ensure all aspects of your facility are meeting standards
- Airport safety audits, such as slip hazards, ramp safety, and baggage handling
- Industry-specific airport inspection checklists, such as Skytrax and Airport Service Quality (ASQ) from the Airports Council International (ACI)
Some of the busiest airports in the country use OrangeQC to elevate the travel experience. Read how teams at La Guardia do customer experience inspections to see the airport from a traveler’s perspective, from the price of a water bottle to how clean the bathrooms are.
Tickets and issue tracking system for airports and facilities
Capture and resolve traveler complaints, work orders, and action items
Tickets let your team track public transport and airport issues from complaint to resolution. Collect input from staff, inspectors, and even travelers, based on your team’s needs.
Our ticketing system is designed to be accessible by whoever your team needs to access it. Use it to:
- Access via website, mobile app, and even email help gather all the right information in one place.
- Track, assign, and complete mass transit and airport tickets to see your team’s response in real-time.
- Use QR codes to allow travelers to submit issues and complaints for housekeeping to promptly resolve (for example, if a restroom needs attention).
“We have to demonstrate every hour of every day how a clean, inviting atmosphere can play a vital role in attracting and retaining new customers.”
Rae Jean Chambers
Assistant Supervisor of Housekeeping for CVG Airport
Quality control reporting and analytics
Powerful reporting that condenses transit and aviation QC operations data into actionable metrics
Skytrax and ASQ scores are on everyone’s minds. With OrangeQC’s built-in inspection reports, you can define quality control processes and measure your organization’s progress toward your goal. No more hoping areas will improve. Now, you have proof and accountability built into your inspections. Enjoy:
- Advanced reporting that filters by line item, location, and more.
- Automatic measurement against your team’s KPIs.
- Export options for control over your workflow.
- Security and confidence that you own your own data.
Create or customize service checklists for airports and transit
Ensure compliance and successful completion of each task
Track your team’s work in one central spot. Customize service checklists for bathroom cleaning, terminal checks, contractor jobs, and more. Photos, GPS, and timestamps streamline the process. You’re left with a solid, verifiable record of services.
- Includes QR code compatibility for easy access.
- Timestamps and GPS create a detailed record.
- Photos help confirm service completion.
- Create your own task lists so everyone knows exactly what needs to be done.
- Stay on top of high-traffic areas.
- Provide proof of presence.
“OrangeQC allows the staff to centrally house inspection data that is used to identify trends and track identified deficiencies through resolution.”
Kim Payne
Aviation Department Service Delivery Assistant Manager for the Port Authority of New York and New Jersey
Inspect any kind of public transit facility with confidence
Our customizable inspection forms and service checklists are flexible to fit any process. Inspect your team’s work or verify the jobs done by contractors. Anywhere you need to inspect, OrangeQC is ready to travel, including:
- Airport quality control
- Railways and train inspections
- Bus stops and transit station audits
- Port and waterway facility quality
- Vehicle and cargo checks
Ready to get started?
Some of the busiest airports in the country use OrangeQC to manage quality control. Ready to test your wings? Schedule a one-on-one demo or start your free 30-day trial.
Read more about public transit safety and quality control
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