Welcome to the first part of our Quality Control 101 series! Whether you’re just getting started with janitorial/facilities quality control or are an old pro looking to revisit the foundational building blocks, this series will give you a well-rounded foundation for QC. So let’s dive in. Why have a great Read more…
The Office of Classroom at the University of Minnesota’s Twin Cities campus is focused on one thing: Making sure classrooms and informal learning spaces are ready for learning. They want everything to be all set when students and faculty come in: markers ready to write on the cleared-off whiteboard, presentation Read more…
The University of Minnesota’s Office of Classroom Management employs dozens of student employees to help maintain learning spaces across campus. (Check out our articles on How the UMN Office of Classroom Management Skyrocketed Classroom Readiness from 41% to 95% and How UMN Empowers Student Employees to Do QC Inspections Across Read more…
Collecting great data is only the first step. Next, you need to use it. Too many teams do regular inspections, and then just let the data . . . sit. Or maybe they look at one metric without probing deeper to get the right insights. But when you know how Read more…
One inspector goes through an office and rates the carpets as a 3. Another comes through and gives them a 4. That might not seem like a big problem — but it is. It means you can’t trust that your data is telling the truth about your quality. Quality control Read more…
Mark Heller is the president of Hygiene Performance Solutions, a consulting and coaching firm. He works with hospitals, long-term care facilities, and other organizations to help them improve their cleaning and disinfecting processes. His experience as a healthcare executive — and advising other organizations — gives him incredible insight into the Read more…
Kathy Patton has a unique job in the custodial industry: she’s the Business Development Coordinator for the Contract Services Division of Licking/Knox Goodwill Industries, Inc. (That’s right, Goodwill offers custodial services — more on that in a minute.) Kathy’s prior experience in the technology industry, along with the special population Read more…
Judy Gillies is the president of The Surge Group, a cleaning consulting company in Toronto. She’s a CPA who has found the jump from finance to janitorial a natural fit. “Cleaning is a lot about numbers,” she says. When businesses ignore that, they do so at their own peril. Today, Read more…
We work with all sorts of cleaning, janitorial, and maintenance teams here at OrangeQC. They range from small, family-run businesses where the boss makes the coffee to huge BSCs that employ hundreds of people to clean entire airports. There’s one crucial thing that every business we work with has to Read more…
Every janitorial team faces challenges — and the occasional crisis. It’s not a question of if, but when. Today, we’re looking at how to deal with three common problems that can send a cleaning business into full-out panic mode. The problem: A big client is unhappy and threatens to leave. Read more…
