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The OrangeQC Process: How We Think About and Improve Our App

OrangeQC only exists because of bad software. Our founder, Matt Gornick, spent time in college helping a facilities company set up really complicated janitorial inspection software. It took a long time—and a lot of money. But in the end, after all that work, the software was so complicated that the company’s employees wouldn’t use it. The inspiration for OrangeQC emerged from that experience. (You can read the whole story here.) The goal with OrangeQC was Read more…

By Rachel Matuch, ago
Two Impact employees, both wearing company shirts, look at information on a tablet together.

This Family-Owned Cleaning Business Embraces Tech to Stay ‘Smart and Fast’

Founded in 1954, Impact Cleaning Services has a long history and legacy, as well as deep roots in family. About 20 years ago, Chris Boutsalis, who started as a salesman, became the company’s sole owner; today, his three children all help run the business in various roles. While Impact embraces the legacy and values that have brought it to thrive in the current day, the team isn’t content to rest on its laurels. Impact has Read more…

By Rachel Matuch, ago

How Quality Control Boosts Every Stage of the Client Relationship at Environment Control Tucson

Environment Control Tucson prides itself on built-in accountability, radical transparency, and meticulously tracked communication. They’ve built a reputation for keeping a close eye on cleaning quality — and being responsive to client concerns. “I would even call it more than quality control,” president Brandon Ingram says about the company’s approach. “It’s really accountability to our customers.” Ingram spoke with us recently to chat more about how the team embraces accountability, as well as the payoffs Read more…

By Rachel Matuch, ago
The 2022 White Glove award-winning team, holding trophies and a plaque.

‘Competition is great in this field’: How a K-12 school district recognizes its custodians

Before Ann Rieben took over as Custodial Services Supervisor for the School District of Indian River County in Florida, each school managed its own custodians. Results were mixed, to say the least. Rieben created a more centralized program, using her experience with environmental services in healthcare to help improve conditions at each of the schools. The program involves regular inspections at each school, tracking each custodian’s cleaning quality, communicating results, getting to the root of Read more…

By Rachel Matuch, ago
Dashboard

Supercharge Your Dashboard with These New Customization Options in OrangeQC

We’ve just launched the ability to fully customize your OrangeQC account dashboard with a whole new suite of personalization options! This upgrade has been in the works for a while, and we’re so excited to put these tools in your hands. Custom dashboards make it easier to keep a pulse on the organization’s performance and see the most important metrics for your team, all at a glance. What can I do with the new dashboard Read more…

By Rachel Matuch, ago
Sparkler image by Tessa Rampersad

The Latest on What’s New (and What’s Next) from OrangeQC

As 2022 winds down, we’re celebrating a great year for OrangeQC. We’ve rolled out some new features we’re really proud of and gotten to hear from teams using the technology in incredible ways. We’re finishing the year strong with improvements to give teams more power and control over how they use OrangeQC. Improved Ticket Automations Ticket automations can now triage new inbound ticket emails by automatically assigning the emails to the right location. The system Read more…

By Rachel Matuch, ago

What is Skytrax and How Do Aviation Teams Prepare for Audits?

Skytrax audits are a familiar concern for those who work in the aviation and airline industry. During the COVID-19 pandemic, many travelers have relied even more heavily on the ratings and insights the service offers to distinguish which airports and airlines will be safest. What is Skytrax, how does auditing work, and how can teams most effectively prepare for a visit from a Skytrax inspector? We’re going to dive into these questions. What is Skytrax? Read more…

By Rachel Matuch, ago

How the Port Authority’s Service Delivery Unit Manages Customer Experience at World-Class Airports

Teams in the aviation industry contend with huge spaces, multiple organizations working within the space, and huge amounts of traffic. Airports are some of the busiest facilities in the world, especially in a place like New York City.  So how can airports make the traveling experience a positive one? When ongoing construction was causing woes for travelers at LaGuardia airport, the Port Authority of New York and New Jersey created the Service Delivery Unit to Read more…

By Rachel Matuch, ago

What are Customer Experience (CX) Inspections?

Customer experience inspections are a type of specialty inspection that top-notch facilities, janitorial, building, maintenance, and housekeeping teams use to keep a pulse on the physical spaces they care for. We’ve talked before about other special types of inspections, including high-touch surface audits, process compliance audits, and end-of-shift inspections. Today, we’re taking a deep dive into these customer-focused inspections to explore how they work, how to use them effectively, and how to act on the Read more…

By Rachel Matuch, ago